A first glance at the dramas that take place during the incoming calls to the anonymous helplines of ERAN -Emotional First Aid. Aref, Marcella, Ziv and Lydia are volunteers and professionals, who have undergone extensive training and conducted countless conversations. They each have that one conversation they will never forget. Aref, a Druze manager of the Northern branch, receives a call from a young Druze who has been sent to murder his sister. Marcella talks to a collapsing hospital intern, stirring old emotions from her tragic story. Ziv answers a call from a father with suicidal intentions. Should he violate his anonymity in order to save him? Lydia, the TLV branch manager, gets a call on Passover Eve from a lonely man and decides to celebrate the Seder with him.
